Hope Hardy

27 Centenary Fields, Bramley, RG26 5GU

Mobile: 07393 297 299  Email: hopehardy21@icloud.com PERSONAL PROFILE

A reliable, hardworking and highly motivated lady; I am looking to build on my career, knowledge and experience. I consider myself to be outgoing, creative, open minded and willing to explore boundaries outside of my comfort zone. I have an aptitude for learning new skills and am excited to experience new challenges.

SKILLS

❖    Strong verbal/written

❖    Fast learner

communication

❖    Good time management when

❖    Excellent telephone manner

meeting deadlines

❖    Great organisation skills

❖    IT skills: Microsoft Office (Word,

❖    Keen ability to work

Excel, PowerPoint)

independently and in a team

EXPERIENCE

RW Armstrong, Basingstoke -   Group Personal Assistant, Construction Operations

February 2023 - Current

My main responsibilities include -

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Planning and organising meeting arrangements for the Construction Operations Directors, including:

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Compiling and issuing agendas

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Booking venues and equipment

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Assist with compiling specific meeting content

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Minute meetings, record and assist in tracking actions

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Coordinate and issue the active site list on a monthly basis, working with all divisions to ensure project information is up to date

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Assist Construction Operations Directors with creating and refining construction processes

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Check and issue construction based notifications to all divisions

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Coordinate and manage the end of project review process and the associated documentation

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Lead and manage the annual accreditation process

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Update the construction company page ensuring content is relevant and informative

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Collate and file monthly safety reports

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Collate content for SHEQ newsletter

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Provide diary management for the Construction Operations Directors

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Assist in preparation of interviews: availability, CVs and previous interview notes

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Compile and track Construction Directors key action lists

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Prepare documentation, reports and presentations when necessary

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Manage monthly expenses

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Assist with answering main switchboard telephone calls

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Provide routine administrative support

Harpar Grace International, Andover -   Projects & Events Coordinator

November 2022 - January 2023

Hampshire Cultural Trust (Milestones Museum), Basingstoke -   Business Services

Coordinator and Weddings Coordinator - Duty Manager

April 2019 - November 2022

My main responsibilities included -

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Further develop a high quality and profitable wedding and events programme at Milestones Museum and Basing House which includes, but is not limited to:

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Generating opportunities to increase profit from event fees, ticket income and secondary spend.

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Managing the administration and implementation of all venue hire enquiries.

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Create and deliver an events programme across Milestones Museum and Basing House that will excite our visitors, expand our audience and enhance the visitor experience.

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Support wedding couples throughout the entirety of their booking, from the initial enquiry to acting as the ‘responsible person’ on the day of their ceremony.

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Manage the delivery of weddings and events, ensuring consistently high levels of quality and customer service are provided at all times.

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Build and maintain strong working relationships with internal and external stakeholders, through effective communications and positive shared outcomes.

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Evaluation of events, with a pre-defined success criteria that can be referenced when devising future programmes.  Manage the daily operations and health & safety activities during Duty Management shifts, ensuring high levels of customer service are consistently demonstrated throughout the team, with the visitor experience at the forefront.

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To ensure effective day to day operation of Milestones Museum and Basing House’s financial and administrative processes and procedures

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Develop and implement effective internal communication procedures for Milestones and Basing House

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Coordinate and support group bookings by organising travel and tours

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Manage administration processes and operational systems

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Schedule quarterly staff and volunteer meetings and other training for the workstream

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Act as the Milestones and Basing House champion of trust wide systems/technology

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Be the first point of contact for programmed events and queries

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Support the recruitment of staff and volunteers

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Create monthly financial and performance report Unum Dental, Basingstoke — Interim  Claims Administrator

January 2019 - April 2019

Kier Group, Basingstoke — Interim  Commercial Administrator

October 2018  - December 2018

Andrews & Wykeham, Basingstoke —  Production Administrator July 2017 - September 2018

EDUCATION

BCOT, Basingstoke

September 2023 - March 2024

➢      Level 2 Certificate in Principles of Business Administration Queen Mary’s College, Basingstoke

September 2015 - May 2017

➢    Level 3 Certificate in Law

Fort Hill Community School, Basingstoke September 2009 - July 2014

➢    BTEC Double Award Science - Level 2 Pass

➢    GCSE English Language - C

➢    GCSE English Literature - C

➢    GCSE History - C

➢    GCSE IT - C

➢    GCSE Maths - C

➢    GCSE Religious Education - A*

TRAINING

Global PA Association & Training Academy March 2025

➢     Day 1 EA 7 Key Management Skills - The Strategic Business Support EA TCS Training

March 2025

➢    Microsoft Intermediate Excel Training REFERENCES

References available upon request.

Document Outline

- PERSONAL PROFILE

- SKILLS

- EXPERIENCE

- February 2023 - Current

- November 2022 - January 2023

- Hampshire Cultural Trust (Milestones Museum), Basingstoke -  Business Services Coordinator and Weddings Coordinator - Duty Manager

- April 2019 - November 2022

- Unum Dental, Basingstoke — Interim Claims Administrator

- January 2019 - April 2019

- Kier Group, Basingstoke — Interim Commercial Administrator

- October 2018  - December 2018

- July 2017 - September 2018

- EDUCATION

- BCOT, Basingstoke

- September 2023 - March 2024

- Queen Mary’s College, Basingstoke

- September 2015 - May 2017

- September 2009 - July 2014

- Global PA Association & Training Academy

- March 2025

- TCS Training

- March 2025

- REFERENCES

Table of Contents

PERSONAL PROFILE

SKILLS

EXPERIENCE

February 2023 - Current

November 2022 - January 2023

Hampshire Cultural Trust (Milestones Museum), Basingstoke - Business Services Coordinator and Weddings Coordinator - Duty Manager

April 2019 - November 2022

Unum Dental, Basingstoke — Interim Claims Administrator

January 2019 - April 2019

Kier Group, Basingstoke — Interim Commercial Administrator

October 2018 - December 2018

July 2017 - September 2018

EDUCATION

BCOT, Basingstoke

September 2023 - March 2024

Queen Mary’s College, Basingstoke

September 2015 - May 2017

September 2009 - July 2014

Global PA Association Training Academy

March 2025

TCS Training

March 2025

REFERENCES